Discovery - HOW CAN YOU BE THIS BAD

SHOCKED! I am forced to go onto one of your most expensive plans to cover most of my chronic meds - and i still have to pay in. I have been dealing with issues on your side for more than 2 years now. I get no answers and always have to check up or make sure your *********** staff have not messed up my claims or why they have not gotten back on any of my queries.

I have been dealing with a lady - (I will leave out the nam on this first message) that works on the social media platforms because that is the only response i get off of Discovery - She has Personally put me through to your chronic department and told me don't worry she has explained the situation the the operator - then all i get is your call line and i have to go through all the options and procedures and after i key in my ID and membership numbers to get to the chronic department after 15 minutes i get a message saying "please leave a message'. - "THEN SORRY THIS MESSAGE BOX IS FULL" and it hangs up. This means even your upper level personal don't know whats going on. I have complained over and over about this. I am going to take this to every single forum and complaint platform i can. I pay almost R7000 a month to get an absolutely shocking service in return. Your call centre don't have a clue what they are doing and and just send you on to the next department or JUST HANGS UP???

I have asked numerous times for references and confirmation - this is after all just MY CHRONIC MEDICATION that i need to go on with life?????

I NEED ANSWERS ON THIS - THIS IS NOT JUST A COMPLAINT ABOUT YOUR SHOCKINGLY BAD SERVICE, THIS IS MY CHRONIC MEDICATION THAT TURNS MY LIFE AROUND!