DISCOVERY HORRID SERVICE

We have been with Discovery for almost 12 years now. We have Medical, Life-cover and insurance with them. After our HORRID experience the last month however, I am opting to take away ALL of our products, and to put in a formal complaint to have our entire company removed from them.

1. In 2011 it was discovered that there was ***** on my membership. With another person listed with my ID number. I was VERY rudely informed that I need to pay a doctors account in Cape Town. The last time I visited Cape Town was in 2006, and after a hefty fight Discovery realized that this was not my account to begin with!! After speaking to their Client Relations Officer, our membership was re-instated with Discovery even paying one month membership fee for us. NOW AFTER 11 YEARS THEY ARE DEMANDING I PAY THAT AMOUNT!!????? I am SO sick of this! I have sent e-mail upon e-mail, and I have called them numerous times. I even got a letter a month ago stating that I indeed owe NOTHING. Only to receive a letter of demand last week!! I need a CUSTOMER RELATIONS OFFICER TO PHONE ME AS SOON AS POSSIBLE!! 2. Problem number 2! In January our little girl went for a dentistry procedure. I was told numerous times by the practice that the dental work would come out of our day to day savings, but that the Anesthetist would be paid from our hospital benefit. Upon receiving the account, I immediately sent it to Discovery. The bill was paid from our Hospital benefit, no problem! NOW A MONTH LATER THE CLAIM HAS BEEN WITHDRAWN!!! And Discovery now took everything that was left in our savings, and is demanding that I pay back the rest! HOW ON EARTH?? I do not even have words!!!! Can someone other than a call agent who is COMPETENT, PLEASE contact me URGENTLY!