Discovery hires people incapable of reading

I have to submit a claims for my baby's 6 week injections to discovery, first problem<br> the claim would not go through because of invalid membership, I have a new medical aid <br> card with my baby's name printed on it ???? So I pay the claim cash, now I have to <br> try and claim it back, I have a couple of documents including the payment receipt <br> to scan in. I scan the main claim, the clinical fee claim including the receipt and another <br> page with my ID and new medical aid card, thus creating 3 scans to send in for the claim, <br> I then send the claim into, each and every time I get asked to resubmit because <br> they can not find all the documents needed, it is all there, all the details for the claims and all my details <br> for my medical Aid. Please someone teach these people how to look at documents and read all<br> the data there. <br> <br>