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AB
Anneli Brooks-Smith

1 reviews | Active since Dec 2017

27 May 2021, 11:22

Discovery help is so unhelpful

I phoned to find out why my husband who is over 60 and receiving chemotherapy have not been contacted to receive his Covid vaccination. I registered him on the government site 19 April and on the Discovery site when it went live. I phoned to query and spoke to Bongeka from oncology who transferred me to the Covid department. She promised to call me if the call drops so after holding on for 15 minutes the call dropped and she has not phoned back. Discovery help is so unhelpful.

0
Replies (5)
Discovery Health
Discovery Health's reply27 May 2021, 12:18
Official
Dear Anneli Brooks-Smith

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply31 May 2021, 11:17
Official
Dear Anneli Brooks-Smith

Please check your emails for final feedback from us.

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply31 May 2021, 11:18
Official
Dear Anneli Brooks-Smith

Please check your emails for final feedback from us.

Regards Discovery Health Servicing Team
AB
Anneli Brooks-Smith's update04 Jun 2021, 11:04
Reviewer Update
Thanks for your response that doesn't really help. Why can't my husband not get vaccinated at one of your facilities. A few friends have already been vaccinated at your facilities.
Discovery Health
Discovery Health's reply18 Aug 2021, 17:01
Official
Dear Anneli Brooks-Smith

Please check your emails for final feedback from us.

Regards Discovery Health Servicing Team