Discovery HELL

Pathetic shocking deplorable company ! Negative ratings would be fitting they do not deserve even one star ! They would rather patients die. My husband is in hospital fighting for his life for 4 weeks now . Discovery authorised the emergency admission on 28/4 and I was not aware they would be constant hassles since or that I need to update his hospital stay personally. I only realised there was a problem when in hospital claims were paying out of my ATB day to day benefits despite my husband still currently being hospitalised. No one contacted myself to inform me that our hospital stay is no longer going to be covered. Discovery only authorised 5 days on admission and refuse to update the hospital authorisation for the past THREE WEEKS. Initially when I contacted the scheme I was assured once they received the radiology pathology reports the hospital stay will be authorised and further days updated . I sent the detailed medical reports personally to case management email yet no acknowledgement or update was authorised. The case management is a law onto themselves, nurses not even doctors, yet they decide on clinical approval of hospital stay . Can this decision maker go to see the actual patient that is dying before they make such important rulings of denial of in hospital funding of serious medical conditions??? I am on Discovery Classic Comprehensive for 24 years ! There is absolutely no loyalty from this company to their members when they need it most ! They advertise unlimited hospital benefits but quickly become frugal and difficult once you or your spouse is in hospital. They do not budge with updating the hospital authorisation for three weeks despite updates sent by the hospital, updates sent by the doctor with motivation, the client is myself phoning and whatasp queries sent every other day . All claims since 3/5/24 have been paid out of my ATB and out of hospital benefits yet my hospital is STILL in hospital. He has multiple spinal fractures, is in excruciating pain , has had severe chest and other infections requiring intravenous antibiotics and intravenous pain medication. Yet Discovery Health seems to want us to keep such a patient on the street and give intravenous medication at our own cost and with our privately hired medical staff ! It is ludicrous to be abandoned by your medical aid at your absolute time of need for a PMB condition. I have been sent from pillar to post by Discovery it’s been HELL watching your spouse being so critically ill fighting for each day yet the medical scheme wishes that member would die rather ! I have engaged with all departments from pre auth to member services to case management & PMB departments in the past 4 weeks . DISCOVERY HEALTH IS TOTALLY DISINTERESTED IN ENHANCING PEOPLES LIVES AND MAKING THEM HEALTHIER , THEIR AIM IS THAT THEY DIE SO THEY WILL NOT BE A BURDEN ON THE SCHEME