DISCOVERY HEATH - AGAIN

I'm trying to get hold of a living, breathing person to resolve a very urgent query about travel insurance. All I'm getting are automated electronic responses - even the call center number is not working properly. When I sent an email, I was told to expect an answer within 2 or 3 business days. What is a person supposed to do if you cannot wait 2 or 3 business days? Why is it made so difficult to speak to a consultant? It is beyond annoying and inconvenient!