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Corleze S

1 reviews | Active since Mar 2022

16 Mar 2022, 14:44

DISCOVERY HEALTHY INTERNATAL CLAIMS DEPARTMENT STILL NO FEEDBACK SINCE FEBRUARY !!!!!!!!

Membership Number : *** Today I am completely shocked at the fact that I need to write another compliant after Andrew Vuren phoned me to assure my mom that is very ill in USA International claims would be sorted out. I have never in my whole life struggled with Discovery Health sorting out something. We have send everything requested over and over again 11 e-mails being forward with proof of payments but nothing gets done !!!!!

My mother is medical unfit to travel in the USA due to a blood conduction. When are we going to see some action from discovery !

From: Corleze Swanepoel Sent: 2022/03/16 14:38 To: ***; *** Cc: Louise <***> Subject: RE: Miss Louise Elsebe Smit - *** - International claim -MailRef#***#-

Good afternoon Discovery

AGAIN, another day as passed and Andrew Vuren promised us feedback on my mom international claims.’

WHEN IS DISCOVERY GOING TO REFUND MY ILL MOTHER !!!!!!!!!!!!!

We have sent everything requested

Thank you

Call me to if you need to discuss – Corleze Swanepoel – ***

0
Replies (3)
Discovery Health
Discovery Health's reply17 Mar 2022, 07:11
Official
Dear Corleze S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Mar 2022, 10:14
Official
Dear Corleze S

We’ve responded to your query.

Regards 
Discovery Health Servicing Team
CS
Corleze S's update18 Mar 2022, 09:17
Reviewer Update

Please advise on the below claims summary of claims not paid.
I need to know how you calculated the R4124.00 claim where
you only paid R434.10 into my bank account??? the reference
that was used on the deposit is an email reference!?
My daughter Mrs Corleze Swanepoel was assigned and approved
as executor on Discovery claims. Therefore DO NOT request claim
copies or approvals from us again. During my sickness we both
requested and forwarded documentation to discovery claims
department AND providers from theUSA has been dealing with
Discovery directly since mid February 2022. A month later only
one claim as below and attached has been adressed and is still
not clear.
I am currently Still ill and unable to fly to South Africa is this incompetant!!
I demand a consultant that we can work with as we have to speak to a call
centre constantly.
Please advise Urgently.