DISCOVERY HEALTH/VITALITY POOR SERVICE

I am Highly upset and extremely disappointed with Discovery Health and Vitality, I've been with Discovery for many years, I've been to the Dr twice this and don't often use my medical aid, they refuse to assist me with my meds, I have left several messages and emails, however they never call back. Paying for a medical Aid and not receiving what you paying for is literally sad. This is an ongoing dispute since last year. I feel that I am paying for medical aid and cannot be assisted when required.