Discovery Health/Vitality Cashbacks A S cam

This is a follow-up review as Discovery has still not come back me and is hoping that my complaint will get buried under the numerous other poor reviews.

Original complaint:

Discovery cheated me out of and paid cashbacks lower than the qualified percentages(25% when It states that I qualified for 34%) over a period of 7 months.

The requested cashback recon for January 2025 was delayed and I had to follow up with them via email and WhatsApp 4 times in 7 days to receive it.

I am furious and have ask Discovery for management to contact me and provide recons for May 2024 - December 2024 only to further delay and tell me that they will come back with the usual automated response in 5 working days.

I demanded to speak with someone in charge of that department and have heard nothing from them. I assure you, if the balance of the cashbacks due to me is not paid, I will take this to the ombudsman or get legal, I assure you.

Their response:

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards Discovery Health Servicing Team

My unanswered response:

Yes, you sent me a pathetic automated response telling me that you will send me a recon for January 2025. I ALREADY HAVE THE RECON FOR JANUARY 2025!

Please send me the recons from May 2024 - December 2024, I already have January 2025 and it is incorrect. I received 25% back and not 34% which I qualified for.

I also asked for someone in charge/a manager to contact me on my mobile. Why has this not been done?

If this awful service continues, I will cancel my account and go with FNB and their eBucks system.

Current situation:

I followed up with Discovery this morning and they are not even aware of my request for Cashbacks management to contact me or my request for cashback recons from May - December 2024 have been ignored.

I am very close to cancelling my bank account and medical aid.

Let me save you the frustration if you are on the fence about signing up with this ********* organisation. AVOID! Rather go with FNB's eBucks system.