DISCOVERY HEALTH'S UNWILLING TO REIMBURSE AFTER TREATMENT

I have been battling since October 2019 to be reimbursed by Discovery following a payment to my Physiothe******, Bessie Vermeulen in Bloemfontein tel ***. In each submitted claim Discovery's reason for non-payment is that the ICD-10 codes are not correct. Fact is: why would a physiothe****** with 25+ years' experience suddenly not know how to submit the codes? Why is it maintained that the amount claimed is not typed on the correct line? Why is the practice number of the service provider suddenly altered? Why is there now a lack of response after so many enquiries and e-mails? Both Ms Vermeulen and I have sent numerous e-mails to Discovery but have had no positive response. If this is the service provided to a client of many years, is it not time to move onto a more reliable medical aid? Anna Ronel Jenkinson