DISCOVERY HEALTHS SERVICE IS DISGUSTING

I have requested to transfer my medical aid from group scheme to my private capacity as I am with a new employer. I called in and was sent a transfer form which I filled and sent back with supporting documents, I had no feedback besides a ref number I decided to call them days later to find out the progress to which I spoke to an agent called Shantanay who told me that it would take a few days for my transfer to be activated. After a few days,nothing from this so called "reputable company" so I decided to call and follow up yet again and I got through to a lady by the name of Deidre who told me basically I was under informed and that Shantanay did not do her job because she did not disclose toe the entire process and that I will have to back pay for September, she advised I can send her the outstanding documents and try a new application which I did both and again NO OME ****EN CALLED ME BACK!! after a few days I called them again and was answered by Unathi who proceeded to tell me that I now have a month waiting period for a pre existing condition which the timeline was way out to her info and the forms and underwriting, I asked for management and was transferred to Nabo who basically said nothing and tried to enforce underwriting on me after the staff before her did not do their jobs. She gave me 2 options and I asked that she send me the information so that I could read and respond with the best option for myself and my son. This was 2 days ago and I am still waiting. Does it take a ****en arm,a leg and premiums to get the job right the 1st time!!!! Can anyone please respond urgently as thus my son and I are with medical aid because of all this incompetence!!! Disgusting!!! I have been with Discovery for almost 8years.