Discovery Health's rewards and support services.

I am extremely frustrated with my ongoing experience with Discovery Health's rewards and support services.

My Personal Health Fund has still not been credited for a previous Get Active Challenge, and I have also not received the Discovery Miles that I earned through exercise challenges (when the system was actually working).

To make matters worse, the exercise challenges have not been functioning for over a month now, which means I am unable to earn rewards going forward either.

I have logged multiple support tickets, uploaded all required screenshots, and followed the correct processes. Despite this: I receive no feedback!! No one follows up My issues remain unresolved Rewards and funds are simply not being allocated

For reference, some of my ticket numbers include:

*** ***

It is extremely disappointing that Discovery continues to advertise these benefits, yet when it comes to actual implementation and ongoing support, clients are left completely in the dark.

At this point, I am expecting:

My outstanding Personal Health Fund allocation to be credited My earned Discovery Miles to be allocated A clear resolution and explanation for the ongoing system failures

This level of service is unacceptable, especially for a company of this size and reputation and the number of Years i have been a Member of Discovery Health.