Discovery Health's Poor Service in processing of my claims

Good day,

I have recently experienced the poorest service with discovery claims. All my 2016 claims were rejected: References: ********** 248, ********** 913, etc

Again on 16.03.2018 (Ref: ********** 775) , I have submitted 2 claims and this is message I got: - Ref Nr: ********** 775 -MailRef# ********** 527#- Inbox x

********** Attachments18 Mar (1 day ago) to me

************************************************** PLEASE DO NOT REPLY TO THIS MESSAGE! **************************************************

Dear Member Unfortunately, we are unable to assist you as we only received receipt of payment. Please email copy of the claim to ********** or fax it to ***.

Whoever agents employed by Discovery to capture our claims are incapable and need to be reviewed. The lady I spoke to this morning could not give me the names of whoever overlooked my attachments.

Could Discovery please review my last 2 claims and update on their system. This is unacceptable!

Regards Judy