Discovery Health's Coaching Services is a rip-off

Just over two weeks after I wrote a 5-star review about Discovery Health being the best medical aid, I received an email that made my blood boil.

I joined Discovery Health's Coaching Services, because I was under the impression that I would not have to pay for these services. So far, I am less than impressed with these coaching services.

Last week Friday, 14 November 2025, a life coach telephoned me and she spoke to me as if I am slightly retarded. All because I did not hear one specific question she asked me. I made an appointment with her to have my first telephonic coaching session tomorrow, Tuesday, 18 November 2025. I thought that if this coaching session did not go well, I would cancel this service all together, because I do not have much time for life coaches in general, and specifically NOT for this lady who treated me as if I am an idiot.

This morning, I received email for a claim of R913-10 for a Life Coaching Group Session which I did not even have, yet. Plus, I have to pay for this myself. What a complete and utter rip-off!!!

If this is due to some misunderstanding, I'll delete this complaint, because overall I am actually VERY happy with Discovery Health.