Discovery Health's Bad Service to Clients

I am so appalled by the lack of interest and service received by Discovery Health!! # *** - I cancelled my Medical Aid on the 30 April 2023, but my premium was deducted for the month of May via debit order off my cheque account. It is the 14th July tday, and after countless calls, and promises of my refund, I was constantly told that my bank rejected the deposit. They could take it out but could not put it back. Strange?? 2 weeks later I am told it is now an IT issue? But.... this is after I am constantly calling in for an update. Discovery Health is JUST NOT INTERESTED IN PAYING BACK ANY MONIES!! Not one person has bothered to call me to keep me updated as to what the issue is and what the status is currently. If I leave this be, I will never get my money back.!! IMAGINE this happens to 10 000 people on their books? @ current monthly premium costs? mmmm ?? something to think about?