DISCOVERY HEALTH'S APPALLING AND DISGRACEFUL SERVICE

I have made countless calls to Discovery since March, regarding a claim for January 2020. Despite all the calls, hours on the phone, escalations and emails, they failed to even log a request to reprocess a claim which they processed incorrectly to begin with. I have never received such appalling service in my life. The amount of stress I've had to endure due to their incompetency to do their job is just mind blowing!!! References, ***, ***, ***, ***, ***, *** and still nothing. All consultants promise to call back and guess what, I am still the one calling and emailing. I would be ashamed if I treated a customer in this manner. Again today I am on the phone for goodness alone knows how long, I have explained the matter again, at least attempt number 100, and still no request logged to reprocess the claim they incorrectly processed to begin with. The last consultant actually had the audacity to tell me that the system has a glitch and cant pay out on the claim, even though it is a valid claim so it must be "looked into", here we are in September and still NOTHING!!!!!!!!!!!!!! The amount of misinformation I've received, incorrect timelines and not to mention so called team leaders as well as consultants who provided no help what so ever, this leaves such a sour taste in my mouth.