EM
Evelyn M
1 reviews | Active since Apr 2026
13 Apr 2026, 15:29
Discovery Health's administrative failure is at its worst.
Three advance payments were made from the same bank account, to the same account number, using the same reference. Proofs of payment for all were provided. After months of calls since the end of February, only one payment has been allocated, two are “missing”, and the medical aid has now been suspended. Completely unacceptable to penalise a member for Discovery’s own failure to reconcile payments.
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
14 Apr 2026, 06:30Dear Evelyn M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply14 Apr 2026, 06:30
Official
Dear Evelyn M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
22 Apr 2026, 15:01Dear Evelyn M
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply22 Apr 2026, 15:01
Official
Dear Evelyn M
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
EM
Evelyn M's updateReviewer Update
23 Apr 2026, 14:20I wish to formally state that the matter reported as “resolved” is, in fact, untrue. The handling of this issue appears like a dress rehearsal intended to gain public credibility.
The reality is that the problem remains unresolved, and fails to acknowledge the ongoing negative impact. I respectfully request that the record be corrected to reflect the true status of this complaint, rather than allowing superficial gestures to be portrayed as meaningful resolution.
The reality is that the problem remains unresolved, and fails to acknowledge the ongoing negative impact. I respectfully request that the record be corrected to reflect the true status of this complaint, rather than allowing superficial gestures to be portrayed as meaningful resolution.
EM
Evelyn M's update23 Apr 2026, 14:20
Reviewer Update
I wish to formally state that the matter reported as “resolved” is, in fact, untrue. The handling of this issue appears like a dress rehearsal intended to gain public credibility.
The reality is that the problem remains unresolved, and fails to acknowledge the ongoing negative impact. I respectfully request that the record be corrected to reflect the true status of this complaint, rather than allowing superficial gestures to be portrayed as meaningful resolution.
The reality is that the problem remains unresolved, and fails to acknowledge the ongoing negative impact. I respectfully request that the record be corrected to reflect the true status of this complaint, rather than allowing superficial gestures to be portrayed as meaningful resolution.
Discovery Health's replyOfficial
24 Apr 2026, 14:07Dear Evelyn M
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's reply24 Apr 2026, 14:07
Official
Dear Evelyn M
We are busy investigating your query and will contact you soon.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
28 Apr 2026, 15:45Dear Evelyn M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply28 Apr 2026, 15:45
Official
Dear Evelyn M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team