Discovery Health...all about the runaround and avoidance to PAY.

For the first time ever I had submitted a personal claim for payment from my Medical Aid. After submitting it twice on the website, the claim had simply vanished along the way. I submitted again on email, then the procedure code was missing. The last submission now all of the sudden has an issue with the ICD10 code. Every consultant always promises to sort it out and call back, but it never happened. It felt as though I was been told lies just to get me off the phone. When I called initially, I asked the consultant to give me the exact details needed for a claim and that is what I sent through. I feel as though I have spent more money contacting them and holding on, than what I'm actually claiming for. Really bad service and processes.