Discovery Health - zero care for its customers

I reinstated by Discovery Health Insurance on 28 February. I did everything the call centre requested - emailed back my proof of payment for the February payment due.

Only to find out that they never actually reinstated the membership and now I am the one that has to re-apply and fill out the application form etc. In the meantime I have not been covered for 3 months and will not be covered until the application is accepted. (3-5 working days)

The supervisor who I spoke to said it is the members responsibility to check if cover has been reinstated and not assume that it has been completed on Discovery's side. I have never once received a call to say that my membership was not reinstated or there was a problem. No communication. I find it really poor. Zero care. Just a big company where individuals get lost in the process.