Discovery Health wraps my claim up in endless red tape to avoid paying - or they are spectacularly ***********

Dear Discovery Medical Scheme, I have submitted a claim, claiming back expenses I incurred earlier this year, which I am absolutely entitled to do. This is not a favour, this is part of why I pay you almost R100k per year. I have submitted this claim at least 8 times, and keep getting the same automated response to say that the claim has been pended for some paperwork which I've sent several times, clearly marked and with full additional explanation. At this point it's been several months that you've essentially refused to pay, without refusing to pay. I don't for a second believe that you are genuinely unable to find the paperwork I've sent several times already, and this is simply a tactic you employ to make people frustrated so that they give up on trying the get thier money back. However, if you have managed to find the only case managers in the world who can't read, then wake up and get some competent people please. But, as I said this is clearly a tactic to not pay people what you owe them in an attempt to make them give up and drop the issue. I must admit I was tempted to, but then I realised that you would hand me over for a couple bucks so I'm going to make you pay, you bunch of absolute **** artists, who take my money and refuse to pay when it's due.