Discovery Health worst service ever May God help us in time of crisis when we need them most

The worst service ever! Despite numerous calls, mails, to their Call Centre, Exec support even to Adrian Gore NO resution whatsoever. I am 67 and went for a mammogram on 24 August. I contacted their Call Centre upfront to advise and agent said all was in order but we had to pay upfront because we emigrated from RSA to Namibia a year ago. Both my husband and I still however hold dual citicizenship. We advised the executive helpdesk last year already that we emigrated. Now nearly a month later we still await our refund of my upfront payment. We are receiving is automated mails with everything going nowhere.