DISCOVERY HEALTH WORST MEDICAL AID FOR PENSIONERS

Worst service--- (on behalf of JCM Auret) for pensioners that pay through their ears monthly. Dont ever use them. Last year my Mom in law lost her card/ I phoned 29/07/19 spoke to Alvin *** whom would have made arrangements to replace her lost card ... guess what Mom still did not get her card 7 MONTHS LATER....I (daughter in law - Naomi) phoned today 26/02/20 ---what a useless call centre OMG....the worst.... so 1st call got to Melissa (discovery consultant) whom listened (our calls at my company are recorded if any managers are awake there ---I doubt)---she just dropped my call after 10 minutes ,,,,, phoned back 2nd call spoke to Moelala ---*** just to find out due to their spell error on her address they did not deliver--- DO NOTE IN 7 MONTHS NOT ONE CALL FROM THEM to her --- but debit order monthly is taken NO FAIL--- and as pensioner my mom pays a hell of a load of money as pensioner....so Ispelled to him every single thing...then once again got dropped before I could get my reference number sooooo.....3rd call back Slondile (***) whom confirmed redelivery in 10 days ----wow,,,,,if my mom phoned as pensioner she would have spent 1hour 30 mins trying to get anyone to help her..... how does Discovery look after pensioners ...People NOT GOOD DONT USE THEIR SERVICES EVER...........jeezzzzz..I wont I was also with discovery (my husband --- Renier) and we left them for this fact...no aftercare for their customers... they are EXPENSIVE AND NO CUSTOMER CARE EVER YOU HOLD FOR 10 MINUTES JUST TO GET DROPPED ..... DONT USE DISCOVERY THEY ARE BEYOND TERRIBLE --