Discovery Health WORSE CLAIM SERVICE EVER!!

At the time of writing this it is the 5th September, on the 23rd August I sent through a claim to Discovery and they still have not paid me 13 days later (including weekends). I then sent 2x follow up emails to claims a few days later and still have not received a response from Discovery nor have I yet to receive payment. Very Pathetic service from them with not even a phone call. As per their below automated response (which they cannot even abide by) it has been far more than 2-3 days.

Dear Member

Thank you for your email.

This is an automated response to acknowledge receipt of your claim(s). Your request will be processed within 2-3 working days.

For qualifying claims received for healthcare services outside of South Africa, please allow 7-10 working days for processing.

Your reference number is ***, and the details of these claims will reflect on your next claims statement or notification.