Discovery Health: Worse call centre staff and worse medical aid in South Africa

Discovery Health have charged my medical savings account with the expenses that have already been covered by the maternity benefit, resulting in a double charge. I called the call centre to resolve the matter, since this error has resulted in my medical aid savings being depleted, and I am unable to access out-of-hospital benefits, but the call centre agent lacked the capacity just to comprehend the issue. He was unable to refer me to someone else that could resolve the issue.

It is quite disappointing how Discovery does not have an escalation mechanism that clients can use when their disputes are not resolved. The call centre staff lack the intellectual capacity to resolve complex issues, and its quite frustrating for clients reporting issues through the call centre.