Discovery Health WhatsApp frustrations

I would like to voice my frustration about the WhatsApp Circus that led me around in circles trying to get authorisation for a dental procedure. All I wanted to do was to TALK to someone. Eventually I found a number to call and got to a Human to speak to. By that time I was beyond frustration, so I was not exactly friendly towards her. Tumelo Kala was very patient with me, and after half an hour on the phone with her she calmed me down, got he necessary information from me and resolved my problem. She emailed me the necessary information for the procedure, so everything is on track. Please thank Tumelo Kala for her exceptional work. She is a real STAR. Without out her, this experience would have created a negative star rating.