ZS
Zena S

1 reviews | Active since Mar 2021

05 Mar 2021, 15:31

Discovery health was brilliant

It's not often that credit is given when it is due. I had a very difficult 2 years. Been in hospital 9 times in the past 2 years. The worst was August/September 2020. I was in hospital for 40 days of which 36 was in ICU. During my time in ICU I had 10 operations. I had to be resuscitated and was on a ventilator. Needless to say I was extremely ill. My hospital bill was astronomical as you can expect. Yes we have gap cover but did not need to use it. My ICU hospital bill was well over R1. 5 million. Discovery covered majority of the account. We had to cover less than R1000. 00 from this account. We didn't even claim from our gap cover that is how little was not paid. Without Discovery, the doctors and nurses that fought to keep me alive I would not be here. The hospital staff said it is a miracle that I am alive. Thank you Discovery I literally owe you my life. I will forever be grateful for that

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Replies (2)
Discovery Health
Discovery Health's reply08 Mar 2021, 07:21
Official
Dear Zena S
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply08 Mar 2021, 16:39
Official
Dear Zena S
 
We have contacted you and addressed your concern. 
 
Regards 
Discovery Health Servicing Team