Discovery health wants more money to activate my medical aid

I am very disappointed with the service I received. I had ***** on my FNB account which resulted in my account being frozen for ***** investigation. So no debits would go through earlier on around June /July. Called Discovery, spoke to another gentleman, told him the story, he confirmed the medical aid was not cancelled. So I changed banks, as I couldn’t wait for FNB anymore. Called discovery again, spoke to a lady, she assisted in guiding me to update my banking details. However she then told me I must pay R5000.

Friday I called discovery again asking, what’s happening regarding my medical aid , bank details have been updated and no active membership. He told me I need to pay R14k. For the past months..Like what the hell!! Why pay such an amount I was not even covered /the membership was not active. This is frustrating. Meaning I need to pay money for my membership to be active and the longer one waits it basically accumulates. What rule is that. Why do I need to pay such an amount of money while I didn’t cancel my medical aid, it’s not like I never communicated my card ***** problems then.