Discovery Health & Vitality clueless and with zero customer service

Item: Discovery Health
Rating: 1
Author: Letlhogonolo M

To Whome It May Concern,

Can you explain the reasons our Vitality Membership has been cancelled for no reason? Furthermore, if the membership has been cancelled from July 2021, why are we only receiving notification on the 20th September 2021?

Should we now proceed to find another medical aid as well?

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

21 Sept 2021, 08:31

Dear Letlhogonolo M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply21 Sept 2021, 08:31

Official

Dear Letlhogonolo M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

21 Sept 2021, 14:48

Dear Letlhogonolo M

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health's reply21 Sept 2021, 14:48

Official

Dear Letlhogonolo M

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team