Discovery Health Vitality. 0/***0 all promises and no results/action.

Discovery Health & Vitality - so much promises and zero delivery!!!!! Why am i not surprised??? I had signed up for discovery vitality after finding out we are expecting. Seeing that they always make a big hype about the vitality benefits i thought i would give it a try. So i signed up, and obviously in no time they started deducting the premiums (without ofcause sticking to their word of certain benefits). After signing up, almost struggled a month to find out what items and prosucts are on the vitality list for me to get the cashback. Almost no one could tell me as they referred me to the shops, and the shops referred me to them saying they dont get the list anymore. After all this drama, and making sure that i do all the relevant things requested by discovery to get me to 25% cashback, i call in to get confirmation, as well as use that chat service to get written confirmation as well. After all said and done, i step out and buy the item at the rewards partner , and even the slip has the details on to show its a vitality product, confirming the cash back item. To my surprise , zero cashback cokes in, and i call in to find out whats the matter. Not them telling me that my benefits are not activated, after i have the written confirmation from one of their chat consultants saying that it is activated and i have nothing further to do! So since 12 March its been an up and down, all ive been getting this far is different reference numbers, more annoyed and less help. I even requested to speak to a manager, and im still waiting, probably the managers never even call the customers, you just get told they will call. I would not recommend vitality because at this point , the supposed benefits i was to get, is not even worth it, because the premium ia almost R400 extra per month, and yet no cashbacks are coming in!! This program is just a waste because its not as simple as they make it to be. The consultant even confirmed my cash back % for the relevant reward partner!! What a joke. Now im calling them on a daily, and even chatting to them on a daily, as if they not the ones owing me! Asking me to send receiots as proof of purchase, of which i did. Only to find out upon callibg them for the 10000th time, that they closed the ticket due to no documents, but i even have a reference numver to show i submitted by documents. This is a joke to say the least! Now im wondering even should i be buying more items, because clearly they already provided to not be reliable in the 1st purchase even! Im so ****ed off its not even funny. I feel like the just pull up your info, and when they see they are in the wrong, they make sure a manager does not call you, or they just close tickets and say nothing, with the hope that you will get tired of calling behind them. Such a big player in the insurance/medical field yet so incompetant. The discovery mamagement should do better for tgeir clients. Mind you, ive been with them since 2016, and never needed to use the maternity benefits, amd on a day like today, they cant even do what they agreed they would! #vitality is a waste. If i could give them a minus review i would!