QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

15 Jul 2019, 09:14

Discovery Health - Visit to the GP

Good day.

I pay my premium each month without claiming. I got sick on Friday and decided to visit the doctor. Before this consultation my son phoned discovery to make sure that my doctor is still on the network. He was on the network but since changing from Keycare Access to KeyCare Plus they havent made the amendment last year to put my doctor fritz as secondary doctor and dr cassim as primary doctor. Now they are claiming a out of network visit which i refuse because i did change this in swift time and discovery administration neglect to do it so.

0
Replies (2)
Discovery Health
Discovery Health's reply15 Jul 2019, 10:24
Official
 
Dear Quinton Henry-Taylor 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards
 Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply17 Jul 2019, 13:01
Official
 
Dear Quinton Henry-Taylor 

We have been in touch with you to answer your comments. 

Regards
 Discovery Health Servicing Team