Discovery Health useless at informing Members

I had claims from a doctor that after my medical aid savings has run out, i would still have Day to day extender that gives me 4 consultations and I used it normally. This year 2020 however, after going to doctors and claims not paid. I was informed that you now have to visit n nurse first or Dr connect which is anyway useless functionality from discovery, you have to do before being granted a chance to visit a doctor. They informed me that they have mailed me this information but however the mail in the attachment does not have that information only on a small link that takes you to a site, it was also no where mentioned on there website. I went through the disputes and all they can monger up was, all bills is my problem, not theirs. Im sorry to say but my loyalty is lost to a company that is suppose to care of there members health and rather think of there profits.