Discovery Health - unresponsive

In December 2018 I was rushed to hospital and diagnosed with SEPSIS. I was in high care whilst the doctor tried various antibiotics and eventually found one which was an intravenous infusion. With still 3 intravenous infusions still to come I was much better and asked the doctor if could go home. He was reluctant but agreed if I followed the remaining infusions with my GP - which I did. I therefore saved Discovery at least R20,000 for a further 4 days in highcare. Discovery refused to pay my GP so I did and app**** for an exgratia. There has been much correspondence but eventually 15th May they agreed to the ex gratia - 5 months later!! But that is not the end of the story, I wrote to them 27th June asking if they are going to pay. I got this reply.:

Dear Mr Binos Thank you for contacting us. Your request has been reviewed and approved from your plan benefits as an in lieu of hospitalisation subject to plan and billing rules. Health info please refer this request for processing of doctors claims from 18/12/2018 to 20/12/2018 to the relevant team for processing. If you have any more questions, please call us on ***, email *** or visit www.discovery.co.za Regards Tammy Kisten Discovery Health (Pty) Ltd

What service (sic)