Discovery Health *********

<p>My husband had to go in for an Emergency operation on 22 April, after strugling for hour the Discovery Case manager at the hospital got pre-authorisation number so the operation could go ahead. A week after i received a messag from the hospital that Discovery will not pay seeing that it was a cosmetic operation which it was not! All the authorisation codes, and surgery procedures etc has been sent through to them which even customer services after I spoke to them confirmed is definately not a cosmetic procedure, and i was promised it would be sorted out! It is now a month later and this is still not sorted out and they refuse to pay. I have now sent a complaint to the Medical Council to follow up on this with all the documentation needed as well as names & authorisation codes. That is not even metnioning that I had to wait a month and a half to get authorisation for my daughter to go see a specialist for her tonsils. I did not go ahead with that seeing that I see Discovery don't care about their clients needs.</p> <p>As soon as this is resolved I will be changing medical aids</p>