Discovery Health Unauthorized Deductions...

Upon resignation from my employer, I chose to continue my medical aid but on a lower plan that was more conducive for my savings until I managed to find another job. The matter was discussed with a discovery health representative and the process was put into action. I completed the documentation that was sent to me by the discovery representative, for the transfer of the premium payments to my own banking details and the change to the new health plan with the relative documentation that was requested including bank statements and a note on the change of plan document which also stated the reason for the plan change.

Needless to say that discovery health has continued to deduct the wrong amount off my account, EVEN THOUGH I have contacted them numerous times. To date the only change that has occurred, is the change of banking payment details from my previous employer to my personal banking details.

Over the past four months, there has been no communication from any discovery representative to discuss why the plan change has not been effective from the 1st January 2021, as stipulated on the documentation that was sent to discovery in November/December 2020. I further called in to discovery in December 2020 and obtained all the reference numbers for the relative documentation and compiled it all in an email and forwarded it to discovery health email address.

After ongoing email communication with discovery health, there is still no reason why the plan change has taken so long to be effective, no telephonic conversation to discuss where the shortfall is and why it has taken so long to process the documentation for the change to be effective...

On the 07th of April 2021 I had to call discovery healthy call center, to gather more information on why the change has not been effective, as the only response that was given to me is that discovery requires more bank statements, which were sent in with the original documentation. A telephonic conversation was held with a discovery representative on the day mentioned above, in which answers could not have given as to why the change was not effective, no one bothered to read the documentation that was sent through and the documentation was not checked to my understanding of the conversation, to which the discovery representative could not answer any question I asked and then chose to talk over me, while I was reintegrating the conversation and summarize the process from where it started to the point that the problem is at now.

I am currently unemployed and taking strain financially to even keep my medical aid, so the extra +- R700 that is been taken from me every month, is unacceptable and not what I sighed up for!

I just want the correct amount deducted and the extra to be returned as it is no fault of mine that Discovery Health, cannot get this simple change right. I feel ****** of this large amount of money every month and I simply can’t afford it!!

PLEASE HELP!