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barry B

1 reviews | Active since Oct 2009

02 Oct 2023, 11:23

DISCOVERY HEALTH UNALBE TO FIX THEIR OWN ERROR

Due to an amount claimed again (as advised by the consultant) Discovery Health's system erred and the result showed that I owe R3 208.90. In fact, this is incorrect and Discovery Health owes me a refund against my claim dating back to 16 April 2023. Since then I have spoken to Sherise (RF ***), Norma ***), Lerisha and Balu Mkize. All of them promised to call me back to confirm that the problem has been resolved.

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Replies (2)
Discovery Health
Discovery Health's reply03 Oct 2023, 06:08
Official
Dear Barry B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Oct 2023, 14:23
Official
Dear Barry B

We’ve contacted you regarding your complaint.
   
Regards
Discovery Health Servicing Team