EM
Elizabeth M

1 reviews | Active since May 2016

11 Oct 2023, 20:38

Discovery health turned me away after a horrible fall on my head

I went to a discovery Network gp after a terrible fall on my head, because I wasn't feeling well he wrote me a letter for admission at Life the Glynnwood hospital in Benoni for further investigation. Unfortunately it was after business hrs I was told I had to go through casualty which I had to pay myself. I explained very well that I don't have cash at all, they called the dr I asked to be reffered to Dr K Naidoo as he's been my physician for many yrs now. He said I have to go through casualty cos its late and he's not there or rather come back today(11/10/23) and speak to a discovery health reception/ admission agent for an auth. I went in the morning around 9:00 but there was no person like that there and was again told to go through casualty cos the GP letter wasn't enough for admission .Got there they told me I had to pay the casualty Dr which is +R1000 and hospital which is also +-R1500. The casualty dr ordered ct scan for the head and xray for the neck which I'll owe as well cos it was in casualty . The dr made me sign refusal treatment for ct scan on my neck just because I couldn't afford it. so basically I'm sitting with a debt of about R5000 which I have to pay in 6months meaning my kids won't have food for that 6months. My plan doesn't cover casualty only covers hospitalization( I know that) but for what ever reason I was forced to go there. The dr there said I didn't need admission even though I was clearly very sick and weak. I'm typing this in my bed with a painful head where the impact was, blurred vision, when I speak my ears feel like someone screaming very close, sensitive to light, dizzy, drowsy , terrible headache since the injury and I sleep very easy( I'm normally not an easy sleeper) She didn't see the need for admission based on the scan even though I was clearly unwell in her eyes if she cared enough to see that. Why am I paying discovery health if they're not prepared to make sure I'm well after such a injury? How sure are they that this is not a missed diagnosis? If I die from this will they take care of my 3 girls? I need answers from discovery health

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Replies (4)
Discovery Health
Discovery Health's reply12 Oct 2023, 06:35
Official
Dear Elizabeth M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply12 Oct 2023, 12:34
Official
Dear Elizabeth M 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

EM
Elizabeth M's update12 Oct 2023, 17:30
Reviewer Update
It's True Discovery was in touch but they said they're still not paying the casualty cost but there's an allocation for a neurologist I can use. He said he'll send me the forms via email to take to my Dr(gp) to complete and call discovery and inform them its urgent to avoid 3days waiting period. That call was around12noon and I asked him to call me at 16:00 to find out if all was done. I've been waiting for that form since 12noon and the call at 16:00 to check progress but received neither. It's 17:25 now and I've received none of them 🤷♀️
Discovery Health
Discovery Health's reply17 Oct 2023, 10:31
Official
Dear Elizabeth M

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team