AK
Alastair K
1 reviews | Active since Aug 2020
30 Aug 2024, 20:08
Discovery Health to contact me!!
I have now been a member of Flexicare for 18+ months. I work overseas but have their “medical cover” for my children and their mother. They are a subsidiary of Discovery Health to get into contact with them is frivolous! Their WhatsApp contact doesn’t work from overseas, they do not respond to emails and when I do finally get ahold of someone they merely respond with “but we tried calling you on your SA number” despite specifically outlining that they MUST contact me on my overseas contact number.
They care only about their monthly payments and in the event of an emergency render my family useless due to their non-conducive communication systems for overseas members. It’s disgusting that we put our family’s lives at their disposal but when push comes to shove all they care about is their monthly debit order payments!
Helpful (0)
Replies (5)0
Replies (5)
Discovery Health's replyOfficial
02 Sept 2024, 07:30Dear Alastair K
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply02 Sept 2024, 07:30
Official
Dear Alastair K
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
AK
Alastair K's updateReviewer Update
02 Sept 2024, 23:08This is the kind of response I keep getting but to no avail.
I received yet another email today advising me to contact Discovery on your 0860 number which is what I keep explaining to you I cannot do since I’m overseas. I don’t have a landline since I am traveling!!
With WhatsApp these days it is no longer necessary to have a landline in order to maintain communication overseas and yet Discovery still do NOT have any contingencies in place for their clients to contact them in the event of an emergency.
Your email department serves merely to pass the responsibility onto another department and doesn’t even bother to read the message in the emails correctly and acknowledge the request for DISCOVERY to please make contact with me, the client!!
YOUR SERVICE IS DISGUSTING and yet you are happy to ensure your debit orders goes off uninhibited monthly like clockwork!
I received yet another email today advising me to contact Discovery on your 0860 number which is what I keep explaining to you I cannot do since I’m overseas. I don’t have a landline since I am traveling!!
With WhatsApp these days it is no longer necessary to have a landline in order to maintain communication overseas and yet Discovery still do NOT have any contingencies in place for their clients to contact them in the event of an emergency.
Your email department serves merely to pass the responsibility onto another department and doesn’t even bother to read the message in the emails correctly and acknowledge the request for DISCOVERY to please make contact with me, the client!!
YOUR SERVICE IS DISGUSTING and yet you are happy to ensure your debit orders goes off uninhibited monthly like clockwork!
AK
Alastair K's update02 Sept 2024, 23:08
Reviewer Update
This is the kind of response I keep getting but to no avail.
I received yet another email today advising me to contact Discovery on your 0860 number which is what I keep explaining to you I cannot do since I’m overseas. I don’t have a landline since I am traveling!!
With WhatsApp these days it is no longer necessary to have a landline in order to maintain communication overseas and yet Discovery still do NOT have any contingencies in place for their clients to contact them in the event of an emergency.
Your email department serves merely to pass the responsibility onto another department and doesn’t even bother to read the message in the emails correctly and acknowledge the request for DISCOVERY to please make contact with me, the client!!
YOUR SERVICE IS DISGUSTING and yet you are happy to ensure your debit orders goes off uninhibited monthly like clockwork!
I received yet another email today advising me to contact Discovery on your 0860 number which is what I keep explaining to you I cannot do since I’m overseas. I don’t have a landline since I am traveling!!
With WhatsApp these days it is no longer necessary to have a landline in order to maintain communication overseas and yet Discovery still do NOT have any contingencies in place for their clients to contact them in the event of an emergency.
Your email department serves merely to pass the responsibility onto another department and doesn’t even bother to read the message in the emails correctly and acknowledge the request for DISCOVERY to please make contact with me, the client!!
YOUR SERVICE IS DISGUSTING and yet you are happy to ensure your debit orders goes off uninhibited monthly like clockwork!
Discovery Health's replyOfficial
03 Sept 2024, 17:20Dear Alastair K
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply03 Sept 2024, 17:20
Official
Dear Alastair K
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
AK
Alastair K's updateReviewer Update
03 Sept 2024, 17:29I received an email from Zandile Monametsi saying that she had tried to contact me which she has Not!
Once again I have to repeat myself for the 8th time. If she had tried to call me on my USA number I would have received the call. She is passing the buck on taking responsibility since I have pointed out repeatedly that you need to phone me on my USA number, NOT my SA number since I am OUT OF COUNTRY!!!
You people are looking increasingly *********** of READING!!
Once again I have to repeat myself for the 8th time. If she had tried to call me on my USA number I would have received the call. She is passing the buck on taking responsibility since I have pointed out repeatedly that you need to phone me on my USA number, NOT my SA number since I am OUT OF COUNTRY!!!
You people are looking increasingly *********** of READING!!
AK
Alastair K's update03 Sept 2024, 17:29
Reviewer Update
I received an email from Zandile Monametsi saying that she had tried to contact me which she has Not!
Once again I have to repeat myself for the 8th time. If she had tried to call me on my USA number I would have received the call. She is passing the buck on taking responsibility since I have pointed out repeatedly that you need to phone me on my USA number, NOT my SA number since I am OUT OF COUNTRY!!!
You people are looking increasingly *********** of READING!!
Once again I have to repeat myself for the 8th time. If she had tried to call me on my USA number I would have received the call. She is passing the buck on taking responsibility since I have pointed out repeatedly that you need to phone me on my USA number, NOT my SA number since I am OUT OF COUNTRY!!!
You people are looking increasingly *********** of READING!!
Discovery Health's replyOfficial
25 Sept 2024, 11:55Dear Alastair K
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team
Discovery Health's reply25 Sept 2024, 11:55
Official
Dear Alastair K
Please check your emails for feedback from us.
Regards
Discovery Health Servicing Team