Discovery Health - *******!!

I have TWO problems with Discovery claims and I am yet to receive any resolution. The one issue has been going on since AUGUST and the other since September where claims have not been processed or rejected despite their being medical savings and an ABT!?

I pay over R 6,000 a month and don't receive any service or am able to claim for what I pay for. Is this the norm for Discovery? It seems that Discovery believes in ignoring their customers in the hope that they will go away if you make it so difficult for them.

I have had to call and email repeatedly with an Agent promising that they will call me back the next day after every call. I am yet to receive a call back and each time I call again I have to re-explain the situation - why does Discovery record calls?

Discovery should be embarrassed at how they treat their customers and how they do not not care when hundreds and thousands of complaints are received. It is clear that the only thing that Discovery does actually care about is making money.

Should it be one of Discovery's employees' personal bank accounts, health or loved ones that are ill perhaps there would be some empathy or care.