Discovery health *******

My mother is a discovery health customer, she has been with them for over 20 years. She is a pensioner and is paying a massive R5681.00 a month. Last month was the first time the installment went up from R5300 to R5681.00 so last month there was a problem with the debit order and it was returned. I then had to pay the money into the back account and send them proof of payment so that they could allow her to get her Chronic medication! That took us a best part of a day to try and sort out. Eventually I could go and get her medication. So this month there was more than enough money available to pay the installment!!!! However this month they decide to try and debit R11362.00 from my mothers account, and obviously it was not paid. She is a pensioner after all and obviously don’t have that type of money spare in her account!!! But the fact that they now wanted to take double the installment after the nightmare of last month is totally crazy!! So now I have to take my mother to there offices in Cape Town to actually see a person in real life so that we can sort this problem out!!! Because if you phone you only communicate with electronic replies and the problem will never be sorted!!! They are the biggest bunch of ******* and most unprofessional company I have ever worked with!!!!