Discovery Health, ***** and ****

Very disappointed. I have been with Discovery for years now. I have a hospital plan with them because my family is healthy by God's grace and this cover was in care the worst happens and we need hospitalisation. I have been suffering from a condition for years now and I've been in and out to specialists until one specialist has recommended a treatment for me but it can only be administered in a hospital. I have been paying the specialists out of my own pocket all this while. The specialist called Discovery for an authorisation and was given stories. First she was told that authorisation could only be given on the day of admission, then on the day, the specialist was told that the hospital was not on it's network. When I went to a network hospital, I was told that a GP has to refer me to a specialist who has to call for authorisation. On that being done, now we're being asked for clinical history. The thing that gets me is that Discovery told the specialist that I should go to a provincial hospital if the history cannot be provided. I have never once missed a premium and this is the service I get? Discovery Health is a ***** and a ****.