CU
Customer U

1 reviews | Active since Jan 2012

06 May 2019, 11:44

Discovery Health the is biggest corporate bully and certainly don't care about their own clients health

Please make sure you don't have a loved one of family member that passes away while on Discovery Classic Comprehensive plan as Discovery will only pay out 80% of your Hospital bills. My life partner passed away in Wits Donald Gordon Medical Center on Feb 5th, was admitted to the Hospital from Jan 9th - Feb 5th. Discovery had no issue pre approving the Hospital and paid most of the bills up until they found out that he passed away in ICU. Then they changed their billing to only cover 80% of the hospital bill due to Donald Gordon Hospital now all of the sudden is not one of their designated service providers. Please do not take your critical ill loved one or family member to Donald Gordon if you on Discovery Classic Comprehensive plan. Complete false advertising on Discovery's part as they clearly say they cover Donald Gordon Wits hospital in full if you contact the call Center to get info on the product (Call Ref No ********** 138). We as a family will get Discovery investigated and take this further as legal matter.

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Replies (2)
Discovery Health
Discovery Health's reply06 May 2019, 14:08
Official
Dear jac_mar

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team 
CU
Customer U's update16 May 2019, 15:56
Reviewer Update
You sorry about nothing, as i'm still waiting for an email as promised listing the reasons for none payment after the death of a member and loved one.