CU
Customer U

1 reviews | Active since Jan 2012

11 Apr 2019, 10:30

Discovery Health the is biggest corporate bully and certainly don't care about their own clients health.

Discovery Health the is biggest corporate bully and certainly don't care about their own clients health. Please make sure you don't have a loved one of family member that passes away while on Discovery Classic Comprehensive plan as Discovery will only pay out 80% of your Hospital bills. My life partner passed away in Wits Donald Gordon Medical Centre on Feb 5th, was admitted to the Hospital from Jan 9th - Feb 5th. Discovery had no issue pre approving the Hospital and paid most of the bills up until they found out that he passed away in ICU. Then they changed their billing to only cover 80% of the hospital bill due to Donald Gordon Hospital now all of the sudden is not one of their designated service providers. Please do not take your critical ill loved one or family member to Donald Gordon if you on Discovery Classic Comprehensive plan. Complete false advertising on Discovery's part as they clearly say they cover Donald Gordon Wits hospital in full if you contact the call Centre to get info on the product (Call Ref No ********** 138). We as a family will get Discovery investigated and take this further as legal matter.

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Replies (2)
Discovery Health
Discovery Health's reply11 Apr 2019, 12:45
Official
Dear jac_mar

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team
CU
Customer U's update06 May 2019, 11:40
Reviewer Update
Discovery Health is the Biggest corporate bully , so false all you did is phone me to give your “so called” condolences for my loss. You don’t care about any of your so called clients , still waiting for an update on the charges that you did not pay after a loved once death. I will do everything in my power to make you companies name bad, I’m a client my self , but will cancel all my policies for sure! Your company is a joke !