HC
Henk C

1 reviews | Active since Jan 2015

18 Oct 2021, 09:30

Discovery Health tending towards ***** for prescriptions

It is with great concern that Discovery has made it impossible to order medicine through their MedExpress. The rules change at will and the goal is that it frustrates their clients so much that they top using MedExpress. Discovery have even removed all MedExpress staff and have no link to log a query.

The latest change is that you must follow the new of "We need the original prescription. Please send us your original prescription by registered mail.", but there is no instructions to what address or department the register mail should go. Going through the discovery number of ***, all the agents are clueless on how to handle the query. Getting through to a Discovery manager or supervisor, costs about an hours airtime. This is pure ***** from Discovery as they make it impossible order medicine. My medicine is oncology pain medicine, but Discovery does not care for its clients and is only interested in profit and banking.

Shame on you discovery.

0
Replies (2)
Discovery Health
Discovery Health's reply18 Oct 2021, 11:09
Official
Dear Henk C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team


Discovery Health
Discovery Health's reply19 Oct 2021, 08:50
Official
Dear Henk C

We’ve contacted you regarding your complaint.
 
Regards
Discovery Health Servicing Team