Discovery Health telephonic comms - the very pitstop- the worst

Discovery must have the worst telephonic communication system of any company i have ever had to deal with. All i want to do is find out if Discovery cover medical if i take a trip to Botswana Firstly when you phone them there are no options to go through to a telephone operator So one has to sit through a huge list of spewed down the phone line garbage of anything but what you actually want to communicate about. After about 2mins of waste your time irrelevant phone list waffle you still have found no options to ask anyone about anything - the Lord help you if you are sick or need an emergency medical care because by the time you have been forced to listen to the ongoing lists spewed down the phone at you - and find that what you need is not actually on their myriad lists - you will probably be dead So after wasting about 3mins of phone time you are compelled eventually to press any number they hurl at you - just to get someone who may be able to direct you - and then the phone goes dead - like it did last week after numerous attempts Last week i spent about 30mins on the phone just trying to reach someone - anyone on the phone - anyone will do - even the guy who polished shoes at the entrance - as he may be able to direct you to someone who can assist you What a hopeless waste of time - no wonder medical Aids are struggling - with the Discovery kind of telephonic communication service they must surely infuriate thousands of members including myself Absolutely pathetic