Discovery Health suspended my Medical Aid without warning

<p>On Sunday 05-02-17 I went to collect my Chronic Medication. I was noted by the Pharmacy that Discovery will not pay for my chronic medication and both myself and the Pharmacy was baffled as I have never had any issues before. Today 07-02-17, I received an sms that stated that my Medical Aid has been suspended. After spending hours on the phone with Discovery, the relevant 3rd party broker and my employer's Payroll department it came to light that my employer made a short payment of R112 during December 2016. I was oblivious to this fact and it is utterly ridiculous that Discovery has now suspended my medical aid without first informing me first that I am in arrears with regard to my payments. Since the deduction of Medical Aid fees is my employers perogative I was not aware of any arrears. It would have been curteous of them to inform me that there is an outstanding amount due, whether I was aware of it (which I obviously was not) and would I settle the amount before they suspend the account. Once i learned about the situation I duly paid the amount due but my account has not yet been activated yet. I have been a Discovery and Vitaly member for more than 14 years, have never had ANY payment issues before but now they suspend my account without warning for a measly R112. If me or any of my dependents were to be in accident we unknowningly would not have had cover. Not to talk about my chronic medication which I still do not have 3 days later. I have completely lost my trust in Discovery Health and I am currently looking for an alternative Medical Aid that place the needs of their clients first.</p>