Discovery Health - Stinking Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I sent a claim for about R200 to Discovery Health. They informed me they needed a clearer copy of the invoice, which I requested from the pharmacy (went there is person) and sent. After about two weeks I sent emails to follow up. No one responded. I had to phone and asked the consultant to escalate and get someone to call me. No one called me (after requesting this????), but at least after two days I received an email stating that I need to request another copy, as my membership number is not clear on the invoice. I looked at the invoice and my ID number is perfectly clear, which directly links to my membership number. Also, all the digits of my membership number is clear, except for the first two digits. You want to tell me this is not enough for Discovery and that they will rather inconvenience their client to go and get a third copy of the invoice, as they can not pay out on an invoice for which they have evidence that it was paid for, is the client's ID and they can say with 99% that it is my membership number by looking at all the digits except the first two. Come on - customers expect much more from a medical aid like Discovery, which is supposed to be a leader in client service. Looks like they love giving clients a hard time and find every little excuse not to pay a claim. Also, their claims department can not even sent an email back to a customer if anything is missing on a claim. Customers have to phone and follow up every time a claim does not pay out. Very nice win (for Discovery), loose (for the client) situation. Actually Discovery, your customer service stinks!!!