ZS
Zarina S

1 reviews | Active since Jan 2021

05 May 2025, 09:26

Discovery Health *****sters - double payments monthly

Absolutely disgusting services for 5 months now unable to resolve their manual payment process. For 3yrs my employer has been processing international eft for my medical aid contribution and payment. There was NO issue. All of a sudden since Jan 2025 Discovery has been receiving payment from my employer and debiting my personal account thus resulting in duplicate payments every month. I have disputed this every month to no resolution no assistance no consideration of bank charges and the inconvenience of having to contact them every single month. I am done so done with this bull****. Discovery is quick to suspend your medical aid because of their disruptive and non complaint payment processes but take 21days to refund duplicate payments so you sit without money for a month. All because of their failures.

0
Replies (2)
Discovery Health
Discovery Health's reply05 May 2025, 10:34
Official
Dear Zarina S

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply14 May 2025, 16:11
Official
Dear Zarina S

Please check your emails for final feedback from us. 

Regards 
Discovery Health Servicing Team