Discovery Health staff ***********

From: Edward Stoltz <***> Sent: Saturday, March 9, 2024 7:32 AM To: ***; ***; *** Subject: Re: *** Complaint about your Discovery app nomination for primary GP nonfunctional for months now.

Good day your email is incorrect.

You will not have access to my chronic benefit as it is classified and I’m still upset as I had to pay R114,48 on 07 March 2024 as you as Discovery have not done your work properly and I will now go to the media as your CEO is to high and mighty to admit you have made non provision for classified chronic conditions which your stupid system cannot pick up and I’m getting inconvenienced and embarrassed every time I see my dr relating to my chronic condition but yet I’m paying a R1000 more in medical aid contributions in 2024 and now you still want to pay for less I’m fedup which means I have to pay a copayment every time for chronic consultation with my GP which I refuse to pay for

Dear Mr Stoltz

Thank you for contacting us.

***

Thank you for taking my call earlier.

I have looked at your profile to nominate the practice of Drs Filmer and Associates as discussed. I found that you are not eligible to nominate a Primary Care GP, as you are not enrolled for any chronic condition. This is to your advantage, as you are not restricted.

The claim from the above practice on 10 January, was for R601,10, of which we paid R572.40. This claim was settled, in line with our agreed payment rates with the practice, and you do not owe the practice for the claim.

If you have any more questions, please:

Use our Ask Discovery service on WhatsApp. Save our WhatsApp number ***on your phone and use it to get an instant answer anywhere, any time. Visit www.discovery.co.za to Get Help. Download the new Discovery Health app to view your benefits and manage your health plan. Click here to learn more. We will add your recent interactions with us to www.discovery.co.za under your interaction timeline within 24 hours. You can view and update your queries within seven days.

Regards Enoch Zantsi Discovery Health

Sent from my iPhone 14 Pro Max

On 08 Mar 2024, at 13:43, Edward Stoltz <***> wrote:

Sent from my iPhone 14 Pro Max

On 07 Mar 2024, at 18:59, Edward <***> wrote:

I have a serious complaint about your so called app where you expect a client to register your primary GP . I have been struggling since January 2024 with your useless app which is not working to this very day and today I had to pay a co-payment for my chronic visit to my Doctor which is in your network whilst you as the CEO is equally accountable for this dismal app not working at all even calling your call center your staff experience the same error below which is an indication MR CEO you want to ****** monies from your clients. Your app is not working at all and now you want to make it me as the patients problem when your APP is not working at all as your ICT department unleashed an APP with UAT testing not done at all. It is your problem Discovery health that your app is not working and now you expect me as the client (***) to pay for chronic consultations. Sort your mess out and not expect your clients to be inconvenienced, I want my monies back with interest.