Discovery Health slow response

On 31 January 2023, Discovery Health advised that the premiums for member, with membership number 734 714 760 was corrected from an incorrect higher premium to the correct lower premium with effect from 01 January 2023. The correction was done after the debit order bill cut-off date for February 2023. On 02 February 2023 the higher premium was deducted from my bank account.

On 02 February 2023 a query was sent to Discovery Health on the next steps -i.e. how the over-deduction will be handled. A week later response is still awaited.

It is unfortunate that Discovery Health is so slow to respond to normal queries. It seems that to get response from Discovery Health, it needs to be escalated on public platforms. I hope that Discovery Health takes note and endeavour to respond to normal queries within reasonable time such as three business days. It is not nice to be kept waiting and wondering whether queries are being dealt with.