CW
Craig W

1 reviews | Active since Aug 2020

05 Jan 2021, 17:57

Discovery Health Shocking Service

I give one star because there is no option for no stars.

The service at Discovery is by far the worst service when compared with ANY other insurer in the country; life, health, invest, insure... all of them, but Discovery Health is by far the worst of the lot.

Covid or no Covid, their service has been atrocious for a long time and remains sub-standard with no signs of improvement.

They spend all the time and money in the world developing new products but do nothing about their service levels.

Untrained staff who know absolutely nothing and consistently give out incorrect information. This is of course when you're able to get through to them.

Some of their products may be good, but if its quality service you're looking for, its best to look elsewhere.

0
Replies (2)
Discovery Health
Discovery Health's reply06 Jan 2021, 08:58
Official
Dear Craig W

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply07 Jan 2021, 11:39
Official
Dear Craig W

We have been in touch with you to answer your comments.
   
Regards 
Discovery Health Servicing Team